Rusalka Rudno is committed to protecting your privacy and ensuring that your personal data is handled in compliance with the General Data Protection Regulation (GDPR). This privacy policy outlines how we collect, use, and protect your personal information when you visit our website or stay at our hotel.
1. Data We Collect
We collect and process the following personal data:
- Contact details: Name, email address, phone number, and postal address.
- Booking details: Information provided during the booking process, such as stay dates, preferences, and special requests.
- Payment information: Card details and transaction data (securely processed via our payment providers).
- Identification information: Passport or ID details (where required by law).
- Website usage data: IP address, browser type, and device information through cookies.
2. How We Use Your Data
We use your personal data to:
- Manage and process your hotel booking and any related services.
- Communicate with you regarding your stay, special offers, or important updates.
- Provide personalized services during your stay based on your preferences.
- Comply with legal obligations, such as tax reporting and local regulations.
- Improve our website and service offerings.
3. Legal Basis for Processing
We only process personal data where we have a lawful basis to do so under GDPR, such as:
- Contractual necessity: To fulfill your booking and provide services.
- Consent: For marketing communications (you can withdraw consent at any time).
- Legal obligation: To comply with legal requirements, such as guest registration.
- Legitimate interest: For improving our services and ensuring security.
4. Data Sharing
We do not sell or share your personal data with third parties, except for:
- Service providers: For payment processing, IT services, and customer support.
- Legal authorities: When required by law or to protect the rights of [Hotel Name].
- Marketing partners: Only with your explicit consent.
All third parties are required to process your data securely and in compliance with GDPR.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. After this period, your data will be securely deleted.
6. Your Rights
Under GDPR, you have the right to:
- Access your personal data and request a copy.
- Rectify any inaccuracies in your data.
- Erase your data (right to be forgotten), subject to legal requirements.
- Restrict or object to the processing of your data.
- Data portability: Transfer your data to another provider.
- Withdraw consent at any time for marketing communications.
To exercise your rights, please contact us at rusalkarudno@gmail.com.
7. Data Security
We take appropriate security measures, including encryption and access controls, to protect your personal data from unauthorized access, alteration, or disclosure.
8. Cookies
Our website uses cookies to improve user experience and track website performance. For more information, see our [Cookie Policy].
9. Updates to this Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.
10. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your data, please contact us at:
Rusałka Rudno
Address: Rudno 10, 64-224 Rudno, Polen
Email: rusalkarudno@gmail.com
Phone: +48 666 553 724